Frequently asked questions about our Chalet
What are your office hours? Reservation hours are from 8 a.m. until 9 p.m., seven days per week eastern standard time. Where are you located?
The address of our chalet is 446 Fanning road , Big sandy, Tennessee 389221
What is check-in & checkout time? Can I check-in early?
Check-in time is 3 p.m. and after. If your cabin is ready before check-in time we will be happy to give you an early check-in, however, we can not ever guarantee an early check-in. Checkout time is 11 a.m. On occasion we can allow a later checkout but only with approval from management. If all members of your party have not left the cabin by 11 a.m. without prior approval from management, you will be charged an additional nights stay.
Do you have a minimum night requirement? Can I stay just one night?
We have a general three night minimum on our chalet, however, we do require 4 night minimum stays during certain peak and holiday times.
What is required to make a reservation?
A minimum deposit of 300.00 or more depending on length of stay is required to make a reservation. Upon check in you will be required to present your driver's license and the credit card used for deposit. All credit cards used must belong to an occupant of the cabin. Cardholder must sign responsibility for any damages incurred by themselves or any member of the party at check in. No reservation will be honored if the cardholder is not present at check in. Visa, Master card, Discover and American Express are accepted. Advanced deposits are maintained in an interest bearing escrow account and interest is retained by our office to help defray operating costs. NO personal or business checks are accepted at check in. Personal checks and business checks are accepted for the deposit as long as they are received at least 30 days before the arrival date. All advance deposits become earned by the company at time of reservation as opposed to time of occupancy. Company may elect to use advance deposits for general operating purposes at any time after the initial reservation, subject only to company's cancellation policy.
If any reservation is paid in full with cash or check, It must include a 300.00 minimum or more depending on length of stay refundable CASH damage deposit will be required at check in. The damage deposit will be returned 10 days after check out as long as no damage or theft has occurred in the rental unit.
What are your rates?
Our rates are listed under each individual cabin page. You can do a cabin search to narrow it down and then choose which cabins you like and the rates and availability calendar will be listed on the cabin page.
Do you require a clean fee?
The Chalet is to be left as it was when all parties arrived All parties must leave as clean as it was when you arrived or a cleaning charge will be deducted from security deposit There will be additional charges if furniture has been moved, TV cords rearranged, etc. There will also be additional charges is excessive cleaning is necessary upon departure.
Do you require a damage deposit?
If any reservation is paid in full with cash, check and/or money order, a $300 or more depending on length of stay refundable damage deposit will be required at Time of reservation. The damage deposit will be returned 10 days after check out as long as no damage or theft has occurred in the rental unit.
Are pets allowed in your cabins? What is your pet policy? You don't have to leave your beloved dog or cat at home! Serenity vacations chalet is pet friendly . A $50.00 refundable CASH deposit is required per pet. Plus a $20.00 per night pet fee per pet The deposit will be sent back within 10 days after departure if no damage has occurred and no extra cleaning is necessary. You will need to crate your pet when leaving it alone in the cabin. Your pet must be on a leash anytime it is out of the chalet. A two pet limit is required on all cabins unless otherwise approved by management.
How old do you have to be to rent a cabin?
You must be 21 years of age or older in order to rent a cabin. Exceptions may be made only with the approval of management.
What is supplied in the Chalet?
The chalet is furnished with all the necessary linens, dishes washer/dryer, appliances and all the amenities of home.
What is your cancel policy?
Any reservation cancelled prior to 30 days of your arrival is subject to refund less a $50 cancel fee. No refunds are given within the 29 day cancel policy. You may however use your deposit as credit for up to one year. No refunds or discounts are given for weather conditions, power outages, acts of nature, etc.
What is there to do in the area?
Please refer to our area info page
What is a noise ordinance?
We know you are on vacation at Serenity vacations Chalet and we want you to have a fantastic stay with us. However, every once in awhile there may be a group that doesn't understand that their party may disturb other guests. We will strictly enforce a 10:00p.m curfew on excessive noise. If necessary, you will be asked to leave without a refund.
Is there any additional parking for large vehicles?
There is some additional parking available . If you are bringing a trailer or will need additional parking, please check with the Management at time of reservation
Can I ride a four wheeler or dirt bike at the Chalet?
Four wheelers or dirt bikes are permitted to be driven .
Where is the nearest airport? Nashville is 85 mile s.w of Big sandy and there is a small airport in Paris Tennessee which is 30 minutes n.w of Big Sandy
